Did you know monday.com recently launched monday service???

monday.com recently launched its AI-powered Enterprise Service Management (ESM) platform called monday service. Here are the top features of monday service:

1. AI-Driven Automation: The platform leverages smart automations and AI to streamline service operations, enabling teams to focus on critical issues.

2. Centralized Hub: monday service acts as a centralized hub for service operations, simplifying workflows across IT, business, and service teams.

3. Ticket Management: It offers automatic ticket classification and smart ticket routing, tagging incoming tickets by intent, urgency, sentiment signals, and departments.

4. Self-Service Options: The platform provides customizable content and communication automations to empower customers with self-service options.

5. Advanced Analytics: Users can access customizable dashboards, advanced analytics, and automated reports to monitor trends, predictions, and team performance.

6. Cross-Departmental Collaboration: monday service facilitates seamless collaboration across various departments, including IT, facilities, HR, legal, and finance.

7. Customization and Scalability: The platform can be fully customized and scaled to evolve with a business's needs.

8. Integration: As part of the monday.com Work OS, it integrates seamlessly with other monday.com products and workflows.

9. External Request Management: The platform allows companies to manage external customer and vendor requests while maintaining workflow continuity.

10. Pre-built Dashboards: monday service offers pre-built dashboards to visualize service metrics and monitor service operations performance.

These features collectively aim to enhance service team efficiency, improve support experiences, and streamline enterprise-wide service management processes.